Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Oscar Crooktail

Oscar Crooktail

November 11, 2025

5  out of  5
rating by Oscar Crooktail
"Great insurance agency. Have used them for all of my insurance policies since 2004. Knowledgable staff, prompt service, and always helpful whenever I have called in with any questions."
We responded:
"Jennifer, thank you for being a loyal customer all these years. We are here to help you with your insurance needs."
Profile photo of Bo Hagen

Bo Hagen

November 7, 2025

5  out of  5
rating by Bo Hagen
"Been with State Farm for decades and this has been, by far, the best agent and team I've worked with. Highly recommend them as the friendly and prompt service is awesome."
We responded:
"Thank you, Bo. I appreciate the kind words and trust you have with my office. "
Profile photo of Greg Weber

Greg Weber

November 4, 2025

5  out of  5
rating by Greg Weber
"I’ve been a customer of Aikins’ for years. I think their rates are fair and I love that EVERY time I call their office, a HUMAN answers. And for years it’s been the same two or three people. They’re friendly and helpful and can always answer my questions. If that kind of consistency and a human touch are important to you, definitely give them a call."
We responded:
"Greg thank you for the review. We are local in the community and not a 1-800 number. You will always get a personal touch when you call. We are also available in person as well. "
Profile photo of Missy Vienhage

Missy Vienhage

October 27, 2025

5  out of  5
rating by Missy Vienhage
"This is a great insurance company. They always make everything very easy and smooth with reasonable rates."
We responded:
"Thank you so much for the review, Missy."
Profile photo of 2025 M

2025 M

October 23, 2025

5  out of  5
rating by 2025 M
"Always had a good experience with Akins and his team. He seems to care more about his community and the people he represents thru State Farm than most. Over the years I’ve randomly compared rates with other insurance companies because you’re always looking for the best deal. Although I found some insurance companies with not so reputable backgrounds seem to be a few dollars lower, but they lack certain areas of coverage. When you think you’ll save on car insurance, you lose on homeowners and what you save on homeowners you lose on car insurance. Lol 😂 i’ve always found when you have a multi policy discount That coverage definitely varies from carrier to carrier. It’s not always cheaper to go somewhere else. And I think in comparison, my rates have been pretty reasonable. With so many options available it’s really hard to make the right insurance decision and I find the older you get the easier it gets on that, So for the younger drivers who are experiencing high rate, that’s because you’re a young driver. Hopefully experience will get you a discounted rate if you can drive like a normal person ha ha but as far as Keith and his team I find that they do go above and beyond what is called for an insurance company. They do care about the people in the community that Have policies with them and they do very much care about making sure you get the best rates possible. I don’t have anything negative to say. So if you’re looking for good policy coverage For your home and your vehicle, you can’t go wrong with having his team represent you. I highly suggest you pick a good insurance company with a good team who is reputable With fair prices and integrity like Keith’s team."
Profile photo of Kristi Evans

Kristi Evans

October 23, 2025

5  out of  5
rating by Kristi Evans
"Keith and his team are amazing. They have taken care of my family ever since we moved to Washington 12 years ago. They even saved us when a water main broke in our home flooding it. Keith and his team have always had our family’s best interest at hand and have never pushed sales or insurance we do not need!!! However with that said they have always gotten us the best price for the most options. I cannot express how much this small little group will help and have your back!!"
We responded:
"Thank you so much for your heartfelt and generous feedback. We’re truly honored to have been able to support your family over the past 12 years. My team and I are dedicated to putting our clients’ best interests first, and it means a great deal to hear that our commitment to providing the best coverage without unnecessary pressure has made a positive impact. Your trust and kind words inspire us to continue delivering exceptional service. Please don’t hesitate to reach out whenever you need us."
Profile photo of annmarie hanley

annmarie hanley

October 22, 2025

5  out of  5
rating by annmarie hanley
"Ruchi was an amazing help getting a product started for me. Great personality and customer service"
We responded:
"Thank you for your thoughtful and honest feedback. You’re absolutely right, finding the right balance between coverage and cost can be challenging, especially with so many options out there. It’s great to know that our commitment to integrity, community, and comprehensive policies has made a positive difference for you. We truly appreciate your recommendation and look forward to continuing to support you with the best possible insurance solutions."
Profile photo of Steven Juarez

Steven Juarez

October 21, 2025

5  out of  5
rating by Steven Juarez
"I HIGHLY RECOMMEND the Keith Akins State Farm Insurance Agency! Let me tell you why... I have my Homeowners, Auto, and Motorcycle policies with Keith Akins State Farm agency in Lake Stevens. Besides being professional and courteous, Keith and his agents go beyond with personal touches to show they really care about your well-being. I've run into Keith and a family member a couple times out in public. I was greeted each time as if I was a family friend. I feel I am seen more that just a policy holder. When I jumped to State Farm after being with another insurance company for over 30 years, I was looking for an in-person agent. Having an in-person agent is wonderful! With the other agency, the one I jumped from, I was only able to talk with someone via a telephone. Each time I called, I always ended up talking with a different person. Dealing with the same agent in person is such a great benefit! The Keith Akins State Farm Insurance Agency is truly wonderful!!"
We responded:
"Thank you for your kind words. I’m glad to hear that having a consistent, in-person agent has made such a positive difference for you. It’s great to know my team goes above and beyond to make you feel valued beyond just being a policyholder. Your experience truly reflects the exceptional care that we provide to you and all our policyholders."
Profile photo of Cesar contreras

Cesar contreras

October 20, 2025

5  out of  5
rating by Cesar contreras
"Always so helpful and professional, all the people that work in this office are the best"
We responded:
"Thank you, Cesar."
Profile photo of Rick Wist

Rick Wist

October 17, 2025

5  out of  5
rating by Rick Wist
"I have been with State Farm Insurance and this office for well over 30 years, it has been a pleasure having them close to home. Keith and his staff has been great to do business with. Thank you Keith!"
We responded:
"Rick same here. Thank you so much for your business and continued support of my office. "
Profile photo of Tracy Whitcombe

Tracy Whitcombe

October 15, 2025

5  out of  5
rating by Tracy Whitcombe
"Keith Akins has been our State Farm agent for nearly 20 years—a testament to the exceptional service and support his office has provided us all these years. Whether we have questions or concerns about our home or auto insurance, Keith and his team are always responsive, knowledgeable, and eager to help. We especially appreciate the personal touch they bring to every interaction and the prompt, effective solutions they offer. During a recent claim, they handled everything—from coordinating vehicle repairs to arranging a loaner car—and kept us informed every step of the way. We couldn’t be more satisfied with the outstanding service we’ve received from Keith’s office!"
We responded:
"Tracy, thank you for your wonderful feedback and for being a loyal client for nearly two decades. I'm thrilled to hear that my team and I have consistently provided you with knowledgeable, attentive, and personalized service. It’s important to us that you feel supported and informed, especially during challenging times like a claim. Your satisfaction is our greatest reward, and we look forward to continuing to serve your insurance needs with the same dedication and care. "
Profile photo of Nancy Cohen

Nancy Cohen

October 10, 2025

5  out of  5
rating by Nancy Cohen
"We have been clients of Keith for over 25 years. Recently we considered adding life insurance to the list of products we have. The terminology was mind-boggling so we had a phone meeting with Keith. He clarified everything and answered all our questions. We enjoy our working relationship with Keith - his knowledge and his down to earth approach mixed with humor are why we stay with State Farm."
We responded:
"Nancy. Thank you for the kind review. Where did 25 years go. Let's go another 25."
Profile photo of Kelly Gilbert

Kelly Gilbert

October 1, 2025

5  out of  5
rating by Kelly Gilbert
"I have had State Farm for all my homes and vehicles for many years. Always been helpful and available with any questions."
We responded:
"Kelly, thank you so much for your review and feedback."
Profile photo of Michelle Markwardt

Michelle Markwardt

September 15, 2025

5  out of  5
rating by Michelle Markwardt
"Keith is an amazing insurance agent. I recently wanted to move my mother closer to me. I decided to switch her insurance to Keith. Her new apartment required renters insurance. Keith saved my mother so much money that she is paying less for car insurance AND renters insurance, then she did with just paying car insurance with her old agent. He was kind and helped her understand all the changes he was making and why. I highly recommend him and his office agents."
We responded:
"Thank you, Michelle. We will provide your mother the same service we provide you."
Profile photo of Marci Mae

Marci Mae

April 21, 2025

5  out of  5
rating by Marci Mae
"I can’t say enough about Kristin! My own agent at a different branch has not gotten back to me in over a week, my tax return is now late due to this. She was so helpful and communicated as well as problem solved! Thank you!"
Profile photo of Ash Linkem

Ash Linkem

April 11, 2025

5  out of  5
rating by Ash Linkem
"I’ve had Kieth and his office as my insurance providers for a few years now and I just want to say that I am beyond satisfied with the experience they have provided. They have helped me with every bump and hiccup along the way and make me feel like I am more than just a customer. They are an important part of this community and I look forward to being a customer as long as possible"
Profile photo of Dane Wagenhoffer

Dane Wagenhoffer

February 23, 2025

1  out of  5
rating by Dane Wagenhoffer
"I don't support insurance companies"
Profile photo of Mike G

Mike G

February 8, 2025

5  out of  5
rating by Mike G
"I don't write too many reviews for anything, but I think we should give credit to the people who work hard to give us great customer service. I know it's always too easy to write negative reviews for the restaurant you went to last night because your chicken was dry and the waitress was rude. But we also need to think about the good places too, because they can be quite difficult to find. Keith and his team should be recognized for one of the really good places that are so easy to forget about because they are just simply making everything work for us day after day. Keith has always taken great care of me and my family. I have been with State Farm for 30 years now, and can honestly say that I have never had a reason to look anywhere else for my Insurance needs. During the course of these 30 years, I have had many changes in coverage, adding and removing many vehicles, homeowners coverage, vehicle loans... and the list goes on. Keith and the team have always gone the extra mile to make sure I had the changes needed so we would be fully covered no matter the day or time. This is just a brief note to give Keith and the Team the hard earned recognition they deserve and work for every day. If you are reading reviews and looking for coverage, don't wait, just give them a call. And don't worry, you won't be talking to any strange sounding Geckos with a British accent here. Thanks again Keith & Team for 30 years and still going."
Profile photo of Jana Egtvet

Jana Egtvet

September 14, 2024

5  out of  5
rating by Jana Egtvet
"I love coming into this office!! Always so helpful. And they remember you! It's a personal office and they make you feel important. Love this office."
Profile photo of Krystle Wicklund

Krystle Wicklund

May 8, 2024

5  out of  5
rating by Krystle Wicklund
"Keith is great! I’ve had all my insurance through him since I was 16! Thank you for the best service when I need it!"
Profile photo of Jim Connell

Jim Connell

February 17, 2024

5  out of  5
rating by Jim Connell
"We have been clients of this agency since it started. They are helpful, kind, and professional."
Profile photo of Kelly Traphagen

Kelly Traphagen

October 1, 2023

5  out of  5
rating by Kelly Traphagen
"Always helpful, answers questions, calls back, and I have been insured with with state farm 35 years."
Profile photo of Jay DeLosReyes

Jay DeLosReyes

September 20, 2023

5  out of  5
rating by Jay DeLosReyes
"Great customer service!"
Profile photo of Karen McCord

Karen McCord

July 8, 2023

5  out of  5
rating by Karen McCord
"I have been with Keith Adkins State Farm for the last 12 years. Great insurance and great service. Everyone in the office is so helpful and courteous. I have been with State Farm for about 55 years."
Profile photo of Terri Asbury

Terri Asbury

February 2, 2023

5  out of  5
rating by Terri Asbury
"We are truly pleased with this agency. Keith and his staff are friendly and professional. I really appreciate how they take the time to explain things in a way that makes sense. They go above and beyond in providing service which is a rare commodity these days. Thanks Keith and staff!"
We responded:
"Terri, my team and I want to thank you for having your trust in us for your insurance needs. We look forward to your continued business. "