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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Don Hardies

June 29, 2026

5  out of  5
rating by Don Hardies
"I appreciate great service. With that a special shout-out goes to Kristin who promptly replied to all of my requests for estimates for my RV, truck, Waverunners and Trailers. She was prompt and thorough and fair."
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Thomas Balzarek

June 19, 2026

5  out of  5
rating by Thomas Balzarek
"Excellent Service, Kristin and Keith are fantastic!"
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Steven M Juarez

April 13, 2026

5  out of  5
rating by Steven M Juarez
"Great agent...great associate agents!! I feel they always have my best interest at heart!

I have State Farm for homeowners, auto, and motorcycle insurance."
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Jayse

March 3, 2026

5  out of  5
rating by Jayse
"Been with Keith Akins State Farm team for a long time now! Ruchi and Kristin had been very helpful and always prompt and professional. Highly recommend Keith Akins and his whole team."
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Rebekah Madriaga

February 24, 2026

5  out of  5
rating by Rebekah Madriaga
"We have had State Farm for 30+ years (we’ve been w/Keith for about 20 of those years) and have never been disappointed with the service we have received. We haven’t had to utilize our policies very often but when we have, it’s been seamless. Everyone is helpful and a little shout out to Kristin who has been our go to person for the last few years! Great job, team!"
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ian kirby

February 20, 2026

5  out of  5
rating by ian kirby
"Great experience working with insurance agent. Paulina was very helpful"
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Dani Osborn

February 10, 2026

5  out of  5
rating by Dani Osborn
"Keith was quick and efficient with updating my insurance policy. Highly recommend him!"
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Jamie Wheeler

February 9, 2026

1  out of  5
rating by Jamie Wheeler
"Money, hungry and they do not care about their customers. They’ll give you courtesy calls and text to take your money, but not when something is wrong with your account or changed in your account with no updates."
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Tine Nordensson

January 30, 2026

5  out of  5
rating by Tine Nordensson
"Our family has had the pleasure of working with Keith and his team since we came to Lake Stevens over 25 years ago. This has been Insurance for car, life, business, - all of it. They have always been incredibly helpful, kind, friendly, prompt and personable. I highly recommend Keith and his team! 😊"
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Jeff Davidson

January 29, 2026

5  out of  5
rating by Jeff Davidson
"Spoke with Paulina Maria's Neri about adding a motorcycle to my policy. She walked me through different coverage options and helped choose the one best for my needs. Very helpful and informative. The customer service I always receive from Keith Akins State Farm is fantastic and Paulina is absolutely wonderful. Thank you Paulina.

Jeff Davidson"
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Jayna Thomas

January 21, 2026

5  out of  5
rating by Jayna Thomas
"Always helpful and prompt!"
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Terry Guarino

January 20, 2026

5  out of  5
rating by Terry Guarino
"Having been with State Farm since 1984 and Keith Akins for 35 years, I've stopped to discuss my insurance needs and review changes many times. I have always felt comfortable and confident with Keith at the Lake Stevens office."
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Mellons (MMMMelons)

January 19, 2026

5  out of  5
rating by Mellons (MMMMelons)
"Wow! Go see Keith. Honest, Great Staff (the Best), always helpful. 8o)"
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Scott Savinski

January 16, 2026

5  out of  5
rating by Scott Savinski
"Very nice poeple everytime I call there"
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Sharon McAllister

January 13, 2026

5  out of  5
rating by Sharon McAllister
"I was looking for a quote and advice on my car and renters home insurance. Paulina was very helpful and I did decide to go with them. The whole process was painless and I felt so well taken care of. I look forward to working with them going forward!!"
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Fatima Neri

January 9, 2026

5  out of  5
rating by Fatima Neri
"Amazing customer service, always helpful, the smoothness in which one can update coverage and changes is amazing. Clean well maintained office"
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Heather Fisher

December 18, 2025

5  out of  5
rating by Heather Fisher
"Keith Akins office is extremely knowledgeable and courteous. The customer service is incredible. I highly recommend this office."
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J

December 18, 2025

5  out of  5
rating by J
"On a whim, I decided to request a quote on my auto and homeowners policies. I was skeptical since other insurance companies couldn't compete with what I had been paying in the past.

The quotes came back very quick and between my auto and homeowners, they beat my current rate massively. The service given by Kristen in their office was fabulous! She responds to email very quick and is very easy to get in contact with. She made moving all my policies over very easy. 100% recommend!"
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Glenn Torgerson

December 16, 2025

5  out of  5
rating by Glenn Torgerson
"Keith Akins and his team do a great job of responding and following up on questions, ensuring changes to policies are completed as requested, and checking in from time to time."
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Willi Whitfield

November 25, 2025

5  out of  5
rating by Willi Whitfield
"Awsome place for insurance, customer service is always on point and will help with any questions you have! Been a customer for many years!"
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Oscar Crooktail

November 11, 2025

5  out of  5
rating by Oscar Crooktail
"Great insurance agency. Have used them for all of my insurance policies since 2004. Knowledgable staff, prompt service, and always helpful whenever I have called in with any questions."
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Bo Hagen

November 7, 2025

5  out of  5
rating by Bo Hagen
"Been with State Farm for decades and this has been, by far, the best agent and team I've worked with. Highly recommend them as the friendly and prompt service is awesome."
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Greg Weber

November 4, 2025

5  out of  5
rating by Greg Weber
"I’ve been a customer of Aikins’ for years. I think their rates are fair and I love that EVERY time I call their office, a HUMAN answers. And for years it’s been the same two or three people. They’re friendly and helpful and can always answer my questions. If that kind of consistency and a human touch are important to you, definitely give them a call."
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Missy Vienhage

October 27, 2025

5  out of  5
rating by Missy Vienhage
"This is a great insurance company. They always make everything very easy and smooth with reasonable rates."
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2025 M

October 23, 2025

5  out of  5
rating by 2025 M
"Always had a good experience with Akins and his team. He seems to care more about his community and the people he represents thru State Farm than most. Over the years I’ve randomly compared rates with other insurance companies because you’re always looking for the best deal. Although I found some insurance companies with not so reputable backgrounds seem to be a few dollars lower, but they lack certain areas of coverage. When you think you’ll save on car insurance, you lose on homeowners and what you save on homeowners you lose on car insurance. Lol 😂 i’ve always found when you have a multi policy discount That coverage definitely varies from carrier to carrier. It’s not always cheaper to go somewhere else. And I think in comparison, my rates have been pretty reasonable. With so many options available it’s really hard to make the right insurance decision and I find the older you get the easier it gets on that, So for the younger drivers who are experiencing high rate, that’s because you’re a young driver. Hopefully experience will get you a discounted rate if you can drive like a normal person ha ha but as far as Keith and his team I find that they do go above and beyond what is called for an insurance company. They do care about the people in the community that Have policies with them and they do very much care about making sure you get the best rates possible. I don’t have anything negative to say. So if you’re looking for good policy coverage For your home and your vehicle, you can’t go wrong with having his team represent you.
I highly suggest you pick a good insurance company with a good team who is reputable With fair prices and integrity like Keith’s team."